IT Helpdesk Support
All-Inclusive Helpdesk Support and Remote Network Management Packages for Your Small or Medium Business
About
Fully Managed IT Support Services
01 Remote Helpdesk Packages simplify your IT support needs by providing easy to understand managed support packages available for both work from home solopreneurs and small businesses of 5 to 50 employees. By using industry leading Remote Monitoring and Management solutions, as well as cloud-based email, backups, antivirus and anti-spyware software, we take a proactive approach to ensuring the security, stability and resilience of your network and IT infrastructure around the clock. At the same time, our friendly support team is available between 7:00AM and 11:00PM to assist all your users with their specific computer or application questions.
Our managed packages also include all licensing costs for G Suite or Microsoft 365, antivirus and backup tools, as well as cloud storage fees. For a flat monthly fee, you can outsource your IT infrastructure to us while you focus on growing your business.
Ready for a change? Say good-bye to confusing billable hours and hidden fees by subscribing to one of our helpdesk packages today
File sharing & Collaboration
Network security
Backups
General IT support
PRICING
IT Helpdesk + Managed Support Packages
Review our packages below and click on “Get Started” to submit your contact details and information about your company and its needs. A representative will follow up with you within 24 hours of your submission time.
SOHO
$97/month
Single home office
Response Time:
General Guidance: <4h Emergency: NA
Core Platform:
Included Services:
Help Desk Support
Business Email
Microsoft Office Apps
Antivirus &Malware Protection
Threat Protection & Patch Management
Remote Monitoring & Management
Proactve Website Uptime Monitoring
STANDARD
$127/User/month
Small or Medium Business
Response Time:
General Guidance: <3h Emergency: <1h
Core Platform:
Included Services:
Help Desk Support
Business Email
Microsoft Office Apps
File Sharing & Collaboration
Automated Backups (300GB)
Antivirus &Malware Protection
Threat Protection & Patch Management
Remote Monitoring & Management
Proactve Website Uptime Monitoring
Monthly Network Audit
PREMIUM
$197/user/month
Small or Medium Business
Response Time:
General Guidance: <2h Emergency: <45mn
Core Platform:
Included Services:
Help Desk Support
Business Email
Microsoft Office Apps
File Sharing & Collaboration
Automated Backups (1TB)
Antivirus &Malware Protection
Threat Protection & Patch Management
Remote Monitoring & Management
Proactive Website Uptime Monitoring
Monthly Network Audit
Emergency Phone Support
Cloud Accounting Support
Extended Service Hours
Dedicated Account Manager
- Standard & Premium plans require a minimum of 5 users
- Service Time: Remote Monitoring & Management: 24/7; Helpdesk Support with Guaranteed Response Time: 8:00AM to 6:00PM (8:00AM to 11:00PM for the Premium package)
- Basic support is available after business hours and during week-ends/holidays but response/resolution may be delayed (online tickets only)
- Each user will have a maximum of 5 devices (computers, laptops or tablets)
- Business Email Options: GSuite Business, Microsoft 365 Business Standard, Zoho Mail Premium or Amazon Workmail
- Supported Cloud Accounting Software: Quickbooks Desktop, Quickbooks Online, Sage 50 Business Cloud, Yardi. Additional charges will apply
- Microsoft Office Apps (Word, Excel, PowerPoint, OneDrive, SharePoint, Teams, Calendar) are included even for customers not using Microsoft 365 for their Business Emails
- Backups are aggregated for each company. A company with 10 users on the Standard Plan will have a total backup limit of 3TB. Additional charges will apply if the total backup exceeds 3TB.
- Complimentary: Free hosting for three years for all new customers through our partners at Peel Hosting (Standard Package, C$297 value)
- WordPress Support (Optional): $48/website/month (upgrades, backups, troubleshooting)
- Do you have other cloud-based business applications that require support (accounting, Payroll, ERM etc.)? Please contact us for a quote.
- Do you have more than 50 users/workstations? Please contact us to receive a custom proposal
TESTIMONIALS
What People Are Saying
I run my business from my basement, and 01 Remote have been a huge help to keep everything running smoothly, from my Lenovo personal laptop to my color HP printer.
As an accounting firm, we needed to ensure a reliable email system and secured storage and access to our customer data. 01 Remote helped us achieve those objective.
We're Here To Help!
Office
support@01remote.com
Call Us
Canada: (289) 299-0166
USA: (585) 563-1288