Helpdesk | 01 Remote | Managed Cloud Service Provider

IT Helpdesk Support

All-Inclusive Helpdesk Support and Remote Network Management Packages for Your Small or Medium Business

About

Fully Managed IT Support Services

01 Remote Helpdesk Packages simplify your IT support needs by providing easy to understand managed support packages available for both work from home solopreneurs and small businesses of 5 to 50 employees. By using industry leading Remote Monitoring and Management solutions, as well as cloud-based email, backups, antivirus and anti-spyware software, we take a proactive approach to ensuring the security, stability and resilience of your network and IT infrastructure around the clock. At the same time, our friendly support team is available between 7:00AM and 11:00PM to assist all your users with their specific computer or application questions.

Our managed packages also include all licensing costs for G Suite or Microsoft 365, antivirus and backup tools, as well as cloud storage fees. For a flat monthly fee, you can outsource your IT infrastructure to us while you focus on growing your business.

Ready for a change? Say good-bye to confusing billable hours and hidden fees by subscribing to one of our helpdesk packages today

File sharing & Collaboration

Email

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Network security

Backups

General IT support

PRICING

IT Helpdesk + Managed Support Packages

Review our packages below and click on “Get Started” to submit your contact details and information about your company and its needs. A representative will follow up with you within 24 hours of your submission time. 

SOHO

$97/month

Single home office

Response Time:

General Guidance: <4h Emergency: NA

Core Platform:

Included Services:

Help Desk Support

Business Email

h

Microsoft Office Apps

Antivirus &Malware Protection

Threat Protection & Patch Management

Remote Monitoring & Management

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Proactve Website Uptime Monitoring

STANDARD

$127/User/month

Small or Medium Business

Response Time:

General Guidance: <3h Emergency: <1h

Core Platform:

Included Services:

Help Desk Support

Business Email

h

Microsoft Office Apps

File Sharing & Collaboration

Automated Backups (300GB)

Antivirus &Malware Protection

Threat Protection & Patch Management

Remote Monitoring & Management

}

Proactve Website Uptime Monitoring

Monthly Network Audit

PREMIUM

$197/user/month

Small or Medium Business

Response Time:

General Guidance: <2h Emergency: <45mn

Core Platform:

Included Services:

Help Desk Support

Business Email

h

Microsoft Office Apps

File Sharing & Collaboration

Automated Backups (1TB)

Antivirus &Malware Protection

Threat Protection & Patch Management

Remote Monitoring & Management

}

Proactive Website Uptime Monitoring

Monthly Network Audit

Emergency Phone Support

Cloud Accounting Support

Extended Service Hours

Dedicated Account Manager

  • Standard & Premium plans require a minimum of 5 users
  • Service Time: Remote Monitoring & Management: 24/7; Helpdesk Support with Guaranteed Response Time: 8:00AM to 6:00PM (8:00AM to 11:00PM for the Premium package)
  • Basic support is available after business hours and during week-ends/holidays but response/resolution may be delayed (online tickets only)
  • Each user will have a maximum of 5 devices (computers, laptops or tablets)
  • Business Email Options: GSuite Business, Microsoft 365 Business Standard, Zoho Mail Premium or Amazon Workmail
  • Supported Cloud Accounting Software: Quickbooks Desktop, Quickbooks Online, Sage 50 Business Cloud, Yardi. Additional charges will apply
  • Microsoft Office Apps (Word, Excel, PowerPoint, OneDrive, SharePoint, Teams, Calendar) are included even for customers not using Microsoft 365 for their Business Emails
  • Backups are aggregated for each company. A company with 10 users on the Standard Plan will have a total backup limit of 3TB. Additional charges will apply if the total backup exceeds 3TB.
  • Complimentary: Free hosting for three years for all new customers through our partners at Peel Hosting (Standard Package, C$297 value)
  • WordPress Support (Optional): $48/website/month (upgrades, backups, troubleshooting)
  • Do you have other cloud-based business applications that require support (accounting, Payroll, ERM etc.)? Please contact us for a quote.
  • Do you have more than 50 users/workstations? Please contact us to receive a custom proposal

TESTIMONIALS

What People Are Saying

I run my business from my basement, and 01 Remote have been a huge help to keep everything running smoothly, from my Lenovo personal laptop to my color HP printer.

Alda Santos

Brampton, ON

As an accounting firm, we needed to ensure a reliable email system and secured storage and access to our customer data. 01 Remote helped us achieve those objective. 

Lisa McConnell

Oakville, ON

We're Here To Help!

Office

2229-100 City Centre Drive, Mississauga, ON L5B 3C7

Email

sales@01remote.com
support@01remote.com

Call Us

Canada: (289) 299-0166
USA: (585) 563-1288