IT Helpdesk Support

About

Fully Managed Remote IT Support Services

01 Remote Helpdesk Packages simplify your IT support needs by providing easy to understand managed support packages suitable for Canadian and US businesses of 5 to 100 employees. By outsourcing your helpdesk support to us, you are able to focus on growing your business while our friendly and knowledgeable IT technicians help your employees with any questions or issue they might have with their computers and related devices.

We take a proactive approach to managing our client’s IT infrastructure by using industry leading Remote Monitoring and Management solutions; this allows us to detect potential issues before they affect your team’s productivity, resulting in in increased security, stability and resilience of your network and IT infrastructure .

Our managed packages are built around Google Workspace or Microsoft 365, the two business email and productivity suites we recommend for our clients. Licenses can be purchased through us at a discounted price. The Standard and Premium plans also come with automated cloud backups for all workstations for additional peace of mind.

Our helpdesk packages start from only C$39/month. Contact us today if you want to learn more or discuss any specific requirement you might have.

Ready for a change? Say good-bye to confusing billable hours and hidden fees by subscribing to one of our helpdesk packages today

• All plans include a Microsoft 365 Business Basic or a Google Workspace Business Starter license for each user, and require a minimum of 10 users
• Service Time: Remote Monitoring & Management: 24/7; Helpdesk Support with Guaranteed Response Time: 8:00AM to 6:00PM (8:00AM to 11:00PM for the Premium package)
• Basic support is available after business hours and during week-ends/holidays but response/resolution may be delayed (online tickets only)
• Each user will have a maximum of 3 devices (computers, laptops or tablets). Additional charges will apply to support more devices.
• Upgrades to higher Microsoft 365 and Google Workspace plans are available at a discounted price.
• Supported Business Email Platforms: Google Workspace, Microsoft 365 Business, Zoho Mail and Amazon Workmail
• Supported Cloud Accounting Software: Quickbooks Desktop, Quickbooks Online, Sage 50 Business Cloud, Yardi. Additional charges will apply
• Microsoft Office Apps (Word, Excel, PowerPoint, OneDrive, SharePoint, Teams, Calendar) are included even for customers not using Microsoft 365 for their Business Emails
• Backups are aggregated for each company. A company with 10 users on the Standard Plan will have a total backup limit of 3TB. Additional charges will apply if the total backup exceeds 3TB.
• Complimentary: Free hosting for three years for all new customers through our hosting brand HostGamma (Shared Advanced Package, C$105/Year value)
• WordPress Support (Optional): $48/website/month (upgrades, backups, troubleshooting)
• Do you have other cloud-based business applications that require support (accounting, Payroll, ERM etc.)? Please contact us for a quote.
• Do you have more than 100 users/workstations? Please contact us to receive a custom proposal
• Need to hire someone to work in-house on a permanent basis? Learn more about our IT staffing and recruiting services at 01Staffing.com